Support

Whoever answers, it's one of us

Fanture is run by two people in Surat, so there is no support desk between you and them, the same pair who decide what gets made are the ones reading the message. We publish the hours we actually keep, 10am–7pm IST, 7 days, and no response time faster than that, because we have not committed to one.

A pair of black Fanture flip flops being packed in tissue inside a plain kraft box on a tidy dispatch table
WhatsApp+91 97124 92480 →Fastest for an order that is already placed, you can send photos straight into the thread, which is what settles a defect claim.Phone+91 97124 92480 →Best for the questions that are really one question with three follow-ups, sizing, mostly. Ask before you order rather than after.Emailsupport@fanture.in →Best when there is a document in it: an invoice, a GST detail, a bulk enquiry, anything you want written down and findable later.

One number, printed on every page of this site. There is no separate escalation line, because there is no separate team, and if it comes to a formal complaint, the named officer and the 72-hour acknowledgement are written out on the returns page.

Have this ready and we can answer in one message instead of four

  • Your order number, it starts with FTR, and the mobile or email you used on the order.
  • For a defect: two or three photos in daylight, and one of the box if it looks like it took a hit.
  • For a delivery question: the PIN code, and what the last scan on the tracking page says.
  • For sizing: the IND-UK or EU size you wear now, and what you stand on all day.

Three things a message can't fix

Better you read them now than find them out mid-conversation.

Take a pair back because the size is wrong

Returns here are defect-only. A worn foam shoe cannot go back on a shelf, and a free-swap window would go into the price of every pair, and keeping returns to defects is part of how the price stays where it is.

What we can do
Message us before you order and one of us will help you pick. The converter on every product page and the fit quiz exist for the same reason.

Cover a pair that has been in the heat

CloudFoam™ deforms in sun, hot cars, heaters and hot water. That is a property of the foam we chose, not a fault in the pair we sent, and it is printed on the product page, in the order email and on the card in the box before any of it is your problem.

What we can do
If a pair arrived already deformed, report it as a manufacturing defect and we will look at the photos. That one is ours.

Make a courier move faster

Once a parcel is picked up it is on their network and their scan schedule, and pretending otherwise would just be a nicer-sounding wait.

What we can do
We can tell you what the last scan actually says, and chase a failed delivery attempt before it turns into a parcel coming back to us.

Or go straight to it

Track your order →Courier scans, the delivery estimate, and, while the parcel is still with us, the buttons to change the address or cancel.Delivery date by PIN code →Put the code in and we ask the courier for a date instead of guessing at one.Report a defect →Manufacturing fault, damage on arrival or the wrong pair, within 7 days, with photos. You choose replacement or refund.Policies, short version →Returns, delivery, paying, and the one care rule that voids a claim. The full text sits behind it.FAQ →Sizing, the heat limit, the cash-on-delivery fee, washing, made in China. Some of the answers are a no.Fit quiz & size converter →The quiz asks what you stand on all day; the converter (EU, IND-UK, US, cm, inches) is on every product page.Send an inquiry →Product questions, press, feedback. It gives you a reference number so the thread has a name.B2B & bulk →Retail, distribution and corporate gifting.My account →Your orders, addresses and wishlist.

Parcels are collected and delivered by Shiprocket, and a cash-on-delivery order carries a ₹50 cash-handling fee that the courier collects with the order. Our registered address, GST number and phone number are at the bottom of this page, on every page, rather than behind a contact form.