Terms of service

Last updated 6 October 2026 · These terms cover every order placed on fanture.in.

Who you are buying from

Fanture is a brand of Sarjak Plascon, a proprietorship registered at 302, Shreeji Complex, Near Shreeji Nagar-1, Dabholi Char Rasta, Katargam, Surat, Gujarat, 395004, India. GSTIN 24ETYPK4258P1ZL. Reach us at support@fanture.in or +91 97124 92480, 10am–7pm IST, 7 days.

Orders & pricing

• Prices are set in INR. Where the site shows a price in another currency it is a conversion for your convenience, the charge settles in INR. The price charged is the price shown at checkout, after any coupon.
• Orders delivered within India include GST, charged under the GSTIN above. Orders delivered outside India are exports: no Indian GST applies, and any import duty or local tax is payable on delivery.
• An order is accepted when payment is confirmed (or COD is verified) and you receive the order confirmation with an FTR- order number.
• We may cancel and fully refund any order affected by an obvious pricing or stock error, we'll tell you why.

Payments

Payments are processed by Razorpay (UPI, cards, netbanking). Cash on Delivery is available at serviceable PIN codes with OTP verification at the door. Refunds go to the original payment method within 5–7 working days of pickup QC; COD refunds go to your UPI or bank account.

Delivery

Free express shipping across India via Shiprocket courier partners, metros typically 2–3 working days, elsewhere 3–5. Dates shown by the PIN checker are estimates, not guarantees. International delivery 7–14 days; duties as shown at checkout.

Returns, replacement & the care rule

• Returns are accepted for manufacturing defects, damage on arrival, or a wrong item sent, reported within 7 days of delivery with photographs. Free reverse pickup once the claim is approved.
• A worn pair is still covered for a defect. A sole parting or a strap pulling away shows up after wearing, not before, so we do not refuse those for having been worn. Unworn and in its original packaging applies to the other two: a wrong item, and damage you find when you open the box, both reported within 7 days.
• Approved claims are settled by replacement or refund to source via Razorpay, you choose which. Change-of-mind and sizing returns are not accepted, so please use the size guide before ordering.
• Care rule: Keep them out of direct sun and away from heat. CloudFoam™ can shrink or warp if it is left on a hot surface, in a parked car or near a heater, or washed in hot water. Rinse in cool water and dry in the shade. Heat damage is not covered by returns. Made for indoor and everyday outdoor wear. Not for long hours on hot surfaces, sun-baked roads, rooftops, forecourts, and never to be left in the sun, in a parked car, near a heater, or in hot water. We decide a shrink or deformation claim from the photographs, not from the category it was filed under: a pair that arrived deformed, or lost its shape in ordinary wear, is a manufacturing fault and is covered.

Acceptable use & IP

All content, product names (ArcFit™, CloudFoam™) and imagery are Fanture's property. Don't scrape, misrepresent or resell without a B2B agreement.

Liability & disputes

To the extent permitted by law, our liability is limited to the amount you paid for the order concerned. These terms are governed by the laws of India; courts at Surat, Gujarat have jurisdiction.

Grievance officer: Grievance Officer, support@fanture.in · +91 97124 92480. Acknowledgement within 48 hours, resolution within 30 days.