Track your order
Every scan Shiprocket sends us, as it arrives. You should not need this page: we message you when the tracking number goes on the box, when the courier scans it out, if a delivery attempt fails, and when it is delivered, on WhatsApp and email both. What is here is the detail behind those four messages, and the buttons that still work while the parcel is with us.
Find your order
Check delivery date
What each status actually means
These are the states an order passes through, in order. The two worth knowing about before they happen are packed, which is the last point at which anything can be changed, and return to origin, which is what a parcel nobody could hand over turns into.
- Pending payment
- We have the order but not the money. Nothing is packed and no stock is held, if you meant to pay and something failed, start again or tell us.
- Paid / COD confirmed
- Payment cleared, or the cash-on-delivery order is confirmed. It is in the queue to be packed.
- Packed
- Boxed, labelled and on the paperwork for the next handover. It is still in the building, which makes this the last point at which the address can change or the order can be cancelled.
- Shipped
- The courier has scanned it off us. From here the parcel is on their network and their scan schedule, not ours.
- Out for delivery
- On a vehicle for today. If an attempt fails it stays on this status while they try again, and you will hear from us in between.
- Delivered
- Handed over. Open the box the same day if you can, the defect window runs from the delivery date, not from the day you get round to it.
- Return to origin
- Failed attempts or a refusal at the door have sent the parcel back to us. It does not refund itself: message us and we will sort out whether it goes back out or comes off the books.
- Cancelled
- Cancelled by you or by us. Anything already paid goes back to the source account.
If it stops moving
A day or two of silence in transit is normal. Couriers scan at handover points, not continuously, so a parcel crossing the country can go quiet without anything being wrong with it.
The one to act on is a failed delivery attempt, the courier came and could not hand the parcel over. We message you when that scan reaches us, asking what you want done. Answer it even if the answer is "try tomorrow": attempts that nobody responds to end with the parcel coming back to us as a return to origin, which means freight paid twice and the pair still not with you.
If a scan looks wrong, or nothing has moved for several days, message us with the order number rather than waiting it out. We can see the same trail you can and chase the branch it is sitting in.
Ask about a parcel on WhatsAppWhat you can still change, and until when
While the order is still with us, up to and including packed, you can edit the delivery address or cancel outright, from the order panel above. Look it up with your order number and the mobile you used, and the buttons are there.
Once Shiprocket has collected, neither is possible. Refusing the parcel at the door is not a cancellation either: it becomes a return to origin, and it does not refund itself. Tell us instead and we will deal with it as one thing rather than two.
After delivery, the 7-day window for a manufacturing fault, damage on arrival or a wrong item runs from the delivery date. It does not cover a change of mind or a size swap, so open the box the day it lands.
What counts as a defect