- 01Indian orders dispatch from Gujarat and typically arrive in 2–5 working days.
- 02Cash on delivery carries a cash-handling fee, shown at checkout before you commit rather than at the door.
- 03International orders ship from our warehouse in China, so the route and the timing are different.
- 04Check the size on the order confirmation the moment it arrives. That is the cheapest correction available.
The gap between paying and receiving is where most people's doubts about a small store live, so here is the whole of it. This is what happens to an order after checkout, what each notification means, what cash on delivery adds and why, how an international order differs from an Indian one, and the two moments where it is worth checking something rather than waiting.
Step by step
- 1, Confirmation, immediately
- An email with the order number, the style, the colourway and the size. Open it and check the size against what you measured. If it is wrong, tell us straight away, before dispatch there is something we can do, and after it there is not, because size is not a returnable reason.
- 2, Picking and dispatch
- Indian orders are picked and handed to the courier from Gujarat. You get a tracking number when the parcel leaves, not when the label is created, so the first scan should already be real movement.
- 3, In transit, 2–5 working days
- That is the usual pan-India range rather than a promise for every PIN code; remote destinations take longer and the tracking will say so before we could.
- 4, Delivery
- Open the parcel while it is still worth photographing. If anything is wrong, damage, the wrong item, a defect, the 7-day window starts now and photographs taken on day one settle claims that photographs taken on day six do not.
What cash on delivery adds
Cash on delivery is available across most Indian PIN codes and it carries a cash-handling fee, charged on top of the order and collected by the courier with the payment. The amount is shown at checkout before you choose the method.
The fee exists because the cash leg genuinely costs money: the courier is collecting, holding, banking and remitting your payment, and they charge for it. We could bury that in the price of the shoe and let prepaid customers subsidise it, which is what most stores do. Charging it to the orders that create it seemed more honest than charging it to everybody.
If you would rather not pay it, paying online avoids it entirely and gets the order into the picking queue sooner.
If you are ordering from outside India
International orders ship from our warehouse in China rather than from Gujarat. The stock is closer to the factory than to us, and routing an overseas parcel through India first would add a leg and a customs event for no benefit to you.
Prices for overseas destinations are shown in your own currency as a conversion, and the charge is settled in Indian rupees, the converted figure is a courtesy so you can judge the price, not a second price. Shipping and any duties are shown before you commit; duties are set by your country, not by us, and we cannot waive them.
Delivery timing is genuinely different from the Indian range and depends on the destination and its customs. We are not going to print a global number here to look decisive.
Two moments worth checking
The confirmation email, for the size. It is the only correction that costs nothing, and it is available for a short window only.
The parcel at the door, before you put it away. Damage in transit and a picking error are both obvious in the first minute and both fully covered, but the claim runs on 7 days from delivery, and the photographs you take before the pair has been worn are the ones that make it simple.
Who you are dealing with
Fanture is a small operation in Surat, Gujarat, and there is no call centre between you and the people who decide things. The support number, the WhatsApp line and the email in the footer of this page all reach the business rather than a queue in another company.
The registered address and the GST number are in the footer too, on every page, rather than behind a contact form. If something goes wrong with an order, that is what those details are for.
Where this guide stops
We are not going to quote a delivery date at the level of a specific day, or an international delivery window at all. Couriers and customs are outside our control and a confident-sounding estimate would only be a guess dressed up. What the tracking says is more accurate than anything we could tell you after dispatch.
CloudFoam™ is heat-sensitive, keep every pair out of direct sunlight and off hot surfaces, and store it in the shade. Sun or heat damage isn't covered by returns.
